Organization:
Internews NetworkCountry: Jordan
Closing date:
22 Sep 2013Syria: Senior Humanitarian Innovation Advisor
Syrian Humanitarian Communications Programme (HCP)
Reports to: Senior Humanitarian Liaison OfficerLocation: Amman, Jordan, with extensive travelling across the regionDuration: 8 monthsAnticipated start date: Monday October 21, 2013 (TBC)
Deadline for applications: Sunday September 22, 2013 (23:59 BST)
Please note that only shortlisted candidates will be contacted
- Position subject to confirmation of funding + + +
BACKGROUND:
Initially based in Amman, Internews will implement a pan-regional Humanitarian Communications Program (HCP) that will provide Syrian IDPs, refugees, host communities and diaspora groups across the region with vital humanitarian and community information that affects their everyday lives.
Through humanitarian radio broadcasts and TV programs, community participation through SMS/mobile technology, social media channels, crisis mapping, a dedicated online platform and other relevant and secure communication channels, the HCP will disseminate timely, actionable and useful humanitarian information for target audiences about e.g. how to access and register for aid, provision of food, water, shelter, security conditions, referral services, health practices and services, to name a few.
Equally important, the HCP will foster audiences’ participation and bring voices and community feedback into humanitarian operations. The aim is to support 2-way communication between target audiences and humanitarian service providers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
Design and implement cost affordable and appropriate technology responses to support those information/media response activities and any potential media assistance program.
Conduct assessments:
Conduct a preliminary assessment on the use of social media, ICT4D tools and communications means, including digital security, used by affected communities and local organizations to communicate among themselves, access information, and communicate with aid providers and other groups.
In coordination with the Research & Learning Manager, assist in rolling out the ICT tools Internews uses to conduct rapid media landscape and information needs assessments (qualitative and quantitative), focusing on the (safe use) use of mobile phones, SMS and other ICTs platforms, to feed immediately into program activities.
Networking:
• Based on findings of the initial assessments, develop, maintain, and establish excellent working relationships and collaborations with a wide range of local start-ups, local ICT companies, the Digital Humanitarian Network and other Volunteer & Technical Communities (VTCs) and ICT4D organizations, as required, ensuring that Internews’ humanitarian communication interventions on the ground strengthen, learn and integrate with existing and emerging initiatives as possible.
• Maintain and update a database with all the relevant contacts (i.e. focal points and POC) from the different ICT4D organizations and government departments involved in the use of innovation for humanitarian response, including VCTs.
Design, manage and develop (new) tools to improve participation of target audiences:
• Syria Humanitarian Information Crisismap: Lead in the design, launch, deployment and management of a similar crisismap to the one created and deployed in Central African Republic (CAR) in partnership with Ushahidi and UNOCHA.
• Mobile technology solutions: Internews will work with local partners to provide mobile technology solutions to directly communicate with local communities using mobile phones via targeted, customized SMS-based and Interactive Voice Recognition (IVR) informational alert and survey/opinion polling systems.
• Creation and maintenance of humanitarian social media channels in Arabic and English (i.e. Twitter and Facebook)
• Presentations and social media training, as required).
Providing technical advice:
• In collaboration with the Senior Humanitarian Liaison Officer, provide technical guidance and support for humanitarian agencies design and implementation of appropriate information/media response activities that support local media and enable two-way communication with affected populations using IVR systems, SMSs, social media, and others as relevant.
• Within existing time and available resources, provide key guidance to other organizations in developing and operationalizing ICT4D instruments within their own programming.
Documenting:
• Ensure that lessons learned from project activities, specifically on the use of ICTs and social media, are made available to humanitarian organizations (i.e. brief presentations at cluster meetings, inter-cluster coordination, Humanitarian Country Team, social media...), and government officials, as required.
• Contribute to overall written program reporting for a variety of funders.
Training:
• Hire, train, mentor and supervise local Innovation Advisors and teams, if necessary.
• Any other duties as required.
QUALIFICATIONS
Required:
• Fluency in spoken and written English.
• Experience in the MENA region and Arabic fluency are highly desired.
• Significant experience implementing social media and ICT4D programs on the ground, preferably in humanitarian emergency responses.
• Extensive experience working in the use of ICTs for relief operations in challenging environments, including cyber-security and privacy.
• Significant experience with social media, mobile technology, crowdsourcing, crisis mapping and information management software.
• Very good working knowledge of the mandates and modalities of the international humanitarian sector including the UN cluster system.
• Excellent familiarity with new media and new digital applications for citizen journalism and information access.
• Very good working knowledge of the mandates and modalities of the Volunteer Technical Communities sector including the Digital Humanitarian Network, Standby Task Force, Crisis Commons, Humanitarian Open Street map, InSTEDD, Sahana, MapAction, GISCorps, to name a few.
• Excellent interpersonal and networking skills and the ability to liaise authoritatively with figures from software companies, online media, Internet companies, and other relevant actors, when required.
• Excellent communication and reporting skills, both written and oral.
• Willingness to work in demanding, stressful, and, at times, dangerous situations under difficult living conditions with respect for basic security rules.
• An understanding of the vision/mission, core values and objectives of Internews.
• Psychological resilience and a sense of humor.
• Relevant university degree or working experience in ICT4D.
Desirable:
• Knowledge of programming, customization of open source software, database management and web design will be an asset.
ABOUT INTERNEWS EUROPE & INTERNEWS HUMANITARIAN COMMUNICATION PROGRAMS:
Internews Europe (www.internews.eu) is an international media development organization whose mission is to empower local media worldwide to give people the news and information they need, the ability to connect, and the means to make their voices heard.
Since the 2004 Indian Ocean tsunami, Internews Europe and its sister organization in the US, Internews (www.internews.org), have been present in major humanitarian crises around the world, establishing critical links between affected populations, local media, and humanitarian agencies to provide life-saving information and set up effective two-way communication platforms.
Internews is a founding member and host at its London office of the Communicating with Disaster-Affected Communities (CDAC) Network (www.cdacnetwork.org), a ground breaking cross-sector collaboration between aid agencies, UN organizations, the Red Cross Movement, and media development organizations that recognizes information and 2-way communication as key humanitarian deliverables.
Internews and the CDAC Network believe that COMMUNICATION IS AID - watch this 2-minute animation and see why: www.youtube.com/watch?v=Q6bB0y8DdYY
Internews Europe is an ECHO partner and is pre-qualified to the DFID’s Rapid Response Facility (RRF).
Learn more about Internews' Humanitarian Communication Programs online and download a brief overview of our humanitarian work in 2012 here.
Follow Internews’ humanitarian work also on Twitter: @jqg @internews and @internewseurope and check news and updates on humanitarian communications through @CDACN and the hashtag #commisaid.
How to apply:TO APPLY:
Please visit Internews' website to apply: https://ch.tbe.taleo.net/CH17/ats/careers/requisition.jsp?org=INTERNEWS&...
Or http://www.internews.org/jobs