Jordan: VISION Specialist (P-3), Amman, Jordan, UNICEF
Country: Jordan
Closing date: 16 Sep 2013
Purpose of the Position
You will contribute to the Coordination and constantly improving the implementation of VISION in the MENA Region. By acting as the regional VISION technical focal point, you will provide user development and support, monitor reports on progress of VISION implementation, identify areas where special support may be required, resolve user questions either directly or by elevating issues to Tier 3 business owners. You will develop/produce management reports, participate in strategic planning discussions, participate in process reviews & VISION oversight assessments and contribute to the organizational Business Effectiveness and Efficiency initiative.
Key Expected Results
Act as technical focal point for VISION in the Region. Provide competent user support by responding to and resolving business and system process related queries from Country Offices. When issues cannot be addressed at the country office or regional levels, escalate them to HQ based Business Process Owners and follow up with concerned parties to ensure smooth functioning at the CO level. Register calls in and monitor open calls in Service Manager as appropriate.
Work closely with the Regional Chief of Operations in planning and operationalizing VISION and business process training throughout the region. Support continuing end-user VISION training and communication at the CO level. Provide emergency short term support in VISION as and when necessary.
Develop/produce analytical and management reports to monitor utilization of VISION and participate in process reviews and VISION oversight assessments within the Region.
Monitor VISION capacity and performance at CO level using multiple self-declaration, observation and information gathering tools/approaches. Analyze data to assess and identify user capacity weaknesses at CO level and propose regional and global solutions to remediate. Track SOD`s and other performance indicators.
In accordance with Global Help Desk Service level Agreement (SLA), manage VISION user support within the MENA Region.
Participate in strategic planning discussions at Regional and Global level and contribute as required to pilot initiatives, including the Business Effectiveness and Efficiency initiative.
Contribute to the design and development of Global learning and on-line support materials; identify and recommend potential improvements to training materials and delivery approaches.
Qualifications of Successful Candidate
Advanced university degree in Social Sciences, International Relations, Development, Business Administration, Information Technology or directly related technical field(s).* Valid professional certification (CA; CPA; etc.) from an accredited chartered accountancy institution is considered an asset.
A first level university degree in a relevant technical field (as identified above), in conjunction with seven years of relevant work experience in related technical fields (as identified below), may be taken in lieu of an advanced university degree.
Minimum of five (5) years of relevant work experience, with prior hands-on experience in SAP/ERP administration. Awareness of rules, regulations and security policies with respect to system access i.e. Segregation of Duties (SoD), is highly desirable.Familiarity with ERP/SAP interfaces, especially towards the management of various user roles and authorizations is highly desirable. Previous hands-on experience in providing technical and business customer support and services related to an ERP system is desirable. Knowledge of UNICEF rules and regulations, and procedures is an asset.
Fluency in English (excellent writing & communication skills) is required. Knowledge of Arabic or French (written & oral) is considered an asset.
Competencies of Successful Candidate
- Communicates effectively to varied audiences, including during formal public speaking.
- Sets high standards for quality of work and consistently achieves project goals.
- Able to work effectively in a multi-cultural environment.
- Adjusts team or department's approach to embrace changing circumstances.
- Analyzes and integrates potentially conflicting numerical, verbal and other data from a number of sources.
- Demonstrates, applies and shares expert technical knowledge across the organization.
- Translates strategic direction into plans and objectives.
- Has good leadership and supervisory skills; co-ordinates group activities, ensuring that roles within the team are clear.
- Sets clearly defined objectives and plans activities for self, own team or department.
- Ability to coordinate, interpret, prioritize, monitor and follow-up on multiple user access-related ERP requests.
Remarks
This post has funds available for a one-year contract.
How to apply:
If you want a challenging career while improving the lives of children around the world UNICEF, the leading children's rights organization, would like to hear from you. Visit us at www.unicef.org/about/employ to register in our new e-Recruitment system and apply to this vacancy,quoting E-VN-2013-001590. Applications must be received by Midnight EST on 16 September 2013. IMPORTANT: As part of your applicant online profile on UNICEF's e-Recruitment site, please make sure your select “Release Profile” under Candidate Profile/Overview & Release. Please note that only candidates who are under serious consideration will be contacted. In the selection of its staff, UNICEF is committed to gender balance and diversity without distinction as to race, sex or religion, and without discrimination of persons with disabilities. Well qualified candidates are strongly encouraged to apply.
