Singapore: Major Account Executive/Senior Account Services Manager/Office Manager - Singapore

Organization: iJET
Country: Singapore
Closing date: 17 Feb 2014

iJET International is growing and expanding internationally! We have a need for a talented and versatile individual to join our team in our newly established office in Singapore. This is an exciting opportunity for someone who is interested in a groundbreaking opportunity to develop and grow our business in Singapore.

Summary Description
Under the direction of the COO, the Major Account Executive (MAE) is responsible for all sales functions, within assigned territory, in aligning iJET solutions with client needs. The MAE will carry a quota and be measured on customer adoption of iJET solutions. This position also serves as the primary point of contact for all assigned accounts, responsible for the full lifecycle of the account relationship with iJET and is responsible to develop, deliver against and adjust an account plan for each assigned account, monitor for reliable and timely delivery of services as well as client satisfaction and understanding of iJET capabilities/value. The position tracks and reports against account plan objectives, facilitating account reviews and other meetings to analyze value of current services; assess future needs; and pursue revenue-generating opportunities. The position maintains current knowledge of company strategies, services and product roadmap. The position will also manage the office facilities in the Singapore office.

Essential Duties/Responsibilities:
Sales:
• Develop territory plan
• Prospect to clients and potential clients
• Articulate our value proposition
• Navigate complex, multi LOB campaigns
• Drive adoption and multi-year agreements
• Achieve sales quota and company objectives
• Quarterback all activities in an account with extended iJET team members

Account Management:
• Serve as primary point of contact for assigned accounts through the full account lifecycle (implementation, maintenance and growth).
• Develop, measure and report on account plant for each assigned account, with solutions-oriented focus on service delivery and account growth.
• Routinely monitor and assess quality of service delivery and overall client satisfaction; coordinate internal resources to address client needs.
• Pursue revenue-generating opportunities in alignment with client needs.
• Lead clients through regular review of services, progress against stated goals and identification of next steps in account development/growth.
• Demonstrate current product and service sets; highlight value and differentiation from competitors.
• Provide client perspective to help shape client communications, product enhancements, etc.
• Participate in User Acceptance Testing of technology enhancements.
• Responsible for aggregate 90% or greater revenue retention across client base; pursue upsells.
• Maintain current knowledge of company strategies and technological/product development.

Office Management:

• Maintain Office Space:
o First point of contact for service contracts – maintenance, cleaning, repair, etc.
o Assignment of office space to new employees
o Contact the COO for any purchasing requests
o Maintain relationship with Partner liaison (AXA Assistance)

Education/Experience:
• BS/BA required; Master’s degree desirable.
• 10 years Major Account/Global 2000 solution sales experience is required.
• Insurance, Assistance, or Security experience preferred.
• Project management, sales or account management experience; solution selling a plus.

Requirements
• Initiative to understand client’s business and fit with iJET’s products and services.
• Fluency in English (verbal and written), required. Fluency in Malay, Mandarin or Tamil, desired.
• Skilled Communicator.
• Disciplined – focus on execution.
• Excellent problem solving abilities, effective time management, project management.
• Solutions-oriented approach to account management.
• Ability to cultivate multiple relationships within customer organization.
• Exceptional attention to detail.
• Excellent facilitation and product presentation skills; familiarity with WebEx is a plus.
• Passionate about business, industry; eager to master product and service knowledge
• Proficiency in MS Office applications and Salesforce.com required.
• Domestic and International Travel required (approximately 50%).
• Must be eligible to work in Singapore. Local candidates highly desirable.

EOE/AA/M/D/D/V


How to apply:

To apply, please forward your resume with salary expectations to resumes@iJET.com .

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