Iraq: Customer service specialist
Country: Iraq
Closing date: 31 Aug 2013
The Iraq Governance Strengthening Project (GSP), a four-year, $57 million project enabling local governments to respond more effectively to community needs, is seeking expressions of interest for a short-term customer service specialist for a three-month assignment in Iraq from August 15 to November 15, 2013. The specialist will be responsible for training and guidance during the institutionalization of citizen service desks in Iraqi legislative provincial councils and governors' offices. The position will support provincial councils and governors' offices to develop skills and procedures that will enable them to exercise their respective duties of monitoring and overseeing service delivery to the Iraqi public. The three-month assignment will be based in Baghdad with travel to Hilla, Erbil, and Basrah. We are looking for individuals who have a passion for making a difference in the lives of people around the world.
Qualifications:
- Advanced degree
- Five to seven years of experience with a USAID project or similar international organization preferred
- Eight years of customer service experience in the private or public sector, preferably from a community development or citizen service perspective
- Strong organizational and prioritization skills
- Experience working in developing or transitional environments; experience working in the Middle East with previous Iraq experience preferred
- Experience developing and facilitating trainings and producing training material
- Strong interpersonal and written communication skills
- Must be willing to work in Baghdad, Hilla, Erbil, and Basrah
- Fluency in written and spoken English; Arabic language skills strongly preferred
- Demonstrated leadership, versatility, and integrity
Application Instructions:
Send electronic submissions to iraqgsp_customerservice@chemonics.com by August 15, 2013. Please include the name of the position in the subject line. No telephone inquiries, please. Finalists will be contacted.
In addition, please download and complete Chemonics’ equal employment opportunity self-identification form and submit it separately to EEOselfidentify@chemonics.com with only “GSP - customer service specialist” in the subject line. If you prefer not to disclose your sex, race, or ethnicity, you may check “I do not wish to complete the information requested.” Thank you for completing the form and supporting our equal employment opportunity reporting requirements.
Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
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